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How to Setup Attendee Emails for a Series
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Communication emails can also be managed centrally for a series. You can find all the available templates in Communication > Standard.
Here is a list of the available templates and their descriptions:
| Email Type | Description | Default State |
|---|---|---|
Series Registration Confirmation | An action-based email is triggered when an attendee registers for the series from the landing page. This is a consolidated mail and contains information about all the ongoing and upcoming events/webinars in the series (including magic links if enabled). Only for attendees | Off |
Series Invitation Confirmation | This email is sent when you add an attendee from the organizer dashboard. This is a consolidated mail and contains information about all the ongoing and upcoming events/webinars in the series (including magic links if enabled). | Off |
Series New Event Added | This email will notify attendees when you add a new event to the series. | Off |
Series New Webinar Added | This email will notify attendees when you add a new webinar to the series. | Off |
Registration Confirmation | This email is sent when attendees register for the event from the registration page | Off |
| Event Invitation | This email is sent when participants are invited from the People section of this dashboard. | Off |
Registration Rejected | This email is sent to attendees when their registration is rejected. | Off |
Reminder ~ 7 Days to Go | This email is sent seven days before the event/webinar. Time-based trigger. Based on start date & time. | On |
Reminder ~ 1 Day to Go | This email is sent one day before the event/webinar. Time-based trigger.Based on start date & time. | On |
Reminder ~ 1 Hour to Go | This email is sent one hour before the event/webinar. Based on start date & time. | On |
Reminder ~ 5 minutes to Go | This email is sent 5 minutes before the event/webinar. Based on start date & time. | On |
Thank You for Coming! | This email is sent 2 hours after the event/webinar has ended. Based on start date & time. | Off |
We missed you at the event! | This email is sent two hours after the event's end time to participants who couldn't join the event/webinar. | Off |
Event canceled | This email is sent when the event/webinar has been canceled. | On |
| We'll miss you at the event | This email is sent when an invitee declines an event invitation. | On |
Email behaviour scenarios
Case 1: When a person registers for a single event/webinar in a series, the series registration email shows only that particular event in the list.
Case 2: When a person registers for all events/webinars in a series, the series registration email shows all events/webinars in the list.
Case 3: If both case 1 and case 2 occurs one after the other for a single registrant (same email address), then the registrant receives the first email and then the second email.
