How to Set Up Alerts and Updates
With Alerts and Updates you can stay notified about important updates like when the ticket limit has reached or when the registration limit has reached. This allows them to efficiently manage the event and its registrations as easily.
When the trigger condition in an event is satisfied, an email notifying about the incident is sent to a specific set of people.
The types of email alerts and updates are explained below:
| Alert & Updates | Description | Prerequisite |
|---|---|---|
| Ticket limit reached | Triggered when only a specific number of tickets are left for a ticket type. | At least one ticket must be created |
| Registration limit reached | Triggered when only a specific number of seats are left in an event registration | Registration capacity must be defined. Learn more. |
| Add-ons limit reached | Triggered when only a specific number of add-ons (of a particular type) are left | At least one add-on must be created |
| Session capacity | Triggered when only a specific number of seats are left in a session | Session capacity must be defined |
| Event Summary | This alert can be scheduled and contains high-level information about the number of registrations, the number of people invited to the event. Summary includes:
| |
| Registrant status summary | This alert can be scheduled and contains the number of registrants across each Zuddl status. Summary includes:
|
Setting up Alerts
To configure alerts:
Inside an event dashboard, go to Communications -> Alerts & Updates. The list of alerts is shown under the Alerts tab.
You can enable an alert only if the prerequisites are met. The prerequisites for each alert type are listed in the table above. -
Toggle on the alert. This takes you to the trigger details page.
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On the trigger details page, define the condition for the trigger. First select the Trigger type which represents quantity in percentage remaining(%) or in absolute count.
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Enter the Threshold value at which the alert must be triggered. Defaults to 15.
Next, on the Content step, you can select to whom the email alert will be sent. By default, the event creator and all admins are added to the list. You can add or remove email addresses from the list.
You can edit the Sender name, but you can't edit the Email subject or email content. Click Proceed.
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On the confirmation pop-up, click Enable. This enables the alert for your event.
Setting up Updates
To set up updates:
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Click on the Updates tab
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Toggle on the desired updates trigger from the list.
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On the trigger details page, enter the following details:
- Select the start date and time. Defaults to the current date and time for the user in the event timezone.
- Select the end date and time. Defaults to event end date and time for the user in the event timezone.
- Select the repeat cycle in number of days or weeks.
Limitations
- Start time should be after the event creation date and time
- End time should not be after the event end date time
- When you set up a trigger for updates, the trigger frequency should match the date range. An example of an invalid entry is if you’ve kept the start date as 26 May and end date as 27 May with a repeat cycle in Weeks.
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Click Proceed.
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Next, on the Content step, you can select to whom the email alert will be sent. By default, the event creator and all admins are added to the list. You can add or remove email addresses from the list.
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Click Proceed and click Enable emails on the confirmation pop-up.
This enables your email updates.
