How to Build an Email for a Virtual Event in Zuddl

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You can choose a tool to overhaul the email entirely and custom-design it according to your requirements. To use the email builder option:

Click on Edit email. This opens the editor page.
You can use widgets from the left navigation option, such as Title, Image, Buttons, and more, to customize the design of the email entirely.
Once you create the email, click the Save button. Alternatively, you can click Save and exit to save it for a one-time use or click Save as a template to keep it as a template that can be reused later in other events, webinars, or field events.
You can also access the saved custom template from the People menu.

You can click Revert to the Original to reset your changes to the original template or click Edit email to go back to editing.

Important Note

Changing the event date or time resets the email toggles to default.

For example, if your Registration confirmation email was toggled on, it gets turned off when the event dates are modified. You will be notified of this change via a popup.
Only event settings changed.png

This resetting is done to prevent any accidental misfires during trial runs. Conversely, changing the event date or time in the email does not change the event date or timing.

How to customize email

There are primarily two types of variables you can work with when customizing your email:

Merge tags
Special links

How to use Merge Tags

Merge tags are dynamic variables that you can easily insert in your emails for which Zuddl fetches the value from the backend. For example, you can add the ‘User name’ merge tag to your email template, and Zuddl will automatically bring the names of all the attendees to whom this email is sent. So each attendee would receive personalized emails.

To use merge tags:

Select any text variable enclosed in the blue dotted box.
Click on the Merge tags option on the rich-text toolbar.

Note: A blue dotted box represents a merge tag in a template.

Select the desired merge tag from the list.

This will add the merge tags at your cursor position.

The merge tags, “QR code image” and “Event logo,” shouldn’t be used with text as they would render the image URL rather than the image. These are added to the list to reference the codes used in the image component.

You can also add more merge tags by following the same steps. However, ensure that your cursor is in the right place. The types of special links are shown in the below table:

Merge tags name	Description	HTML tag	Used for	Audience	Display conditions
User name	The full name of the attendee/speaker	{{userName}}	All event	Attendees & speakers	N/A
First name	The first name of the user	{{firstName}}	All event	Attendees & speakers	N/A
Last name	The last name of the user	{{lastName}}	All event	Attendees & speakers	N/A
Event name	The name of the event	{{eventName}}	All event	Attendees & speakers	N/A
Event start date	The set start date of the event	{{eventStartDate}}	All event	Attendees & speakers	N/A
Event start time	The set start time of the event	{{eventStartTime}}	All event	Attendees & speakers	N/A
Event start date time	Even start date and time (shown together)	{{eventStartDateTime}}	All event	Attendees & speakers	N/A
Event end date time	Even end date and time (shown together)	{{eventEndDateTime}}	All event	Attendees & speakers	N/A
Timezone	The event timezone	{{timeZone}}	All event	Attendees & speakers	N/A
Timezone short	The event timezone in short form	{{timeZoneShort}}	All event	Attendees & speakers	N/A
QR code	QR code for check-in. Requires a display condition.	{{qrCode}}	Hybrid and In-person	Attendees & speakers	QR code
QR code Image	QR code image. Requires a display condition.	{{qrCodeImgSrc}}	Hybrid and In-person	Attendees & speakers	QR code
Event logo	Event logo (if added). Requires a display condition.	{{eventLogo}}	All event	Attendees & speakers	Event link
Event type	Type of event: Virtual, In-person, or Hybrid. Requires a display condition.	{{eventType}}	All event	Attendees & speakers	NA
Ticket name	Name of the ticket for the attendee. Requires a display condition.	{{ticketName}}	Ticketed event	Only attendees. Must have a ticket	Ticket type (Ticketed event) Edit registration link (Ticketed event)
Ticket amount	Total ticket amount. Requires a display condition.	{{ticketAmount}}	Ticketed event	Only attendees. Must have a ticket	Ticket type (Ticketed event) Edit registration link (Ticketed event)
Transaction ID	Transaction ID of the purchase. Requires a display condition.	{{transactionId}}	Ticketed event	Only attendees. Must have a ticket with a transaction	Transaction id (Ticketed event)
Add-on summary	If any add-ons have been added to a ticket. The description/summary & details are shown in the email. Requires a display condition.	{{addOnSummary}}	Ticketed event	Only attendees. Must have a ticket with add-ons	Edit registration link (Ticketed event) Add-on purchased (Add-on available)
Sponsor name	If booth owners/sponsors have been added, the same is displayed on the email. Requires a display condition.
Event venue	Renders the complete location as text in your email. Works if you have added an Event venue to event.	{{inPersonLocation}}

Adding merge tags manually

You can add merge tags for standard registration form fields directly onto an email template by using the format: {{registration.<labelname>}}

Field type	Field name	Merge tag format
Standard field	Title	{{registration.designation}}
	Company	{{registration.company}}
	Phone	`{{registration.phoneNumber}}`
	Country	{{registration.country}}

To use the custom fields that you've added in the registration form as merge tags, contact our support team at support@zuddl.com, they will provide the merge tag label which you can use while editing the emails. For example, to include a dietary preference custom field in your email, you can edit your email as shown below:

Email preview - Organizer	Actual attendee email

You can directly use these email merge tags in your communication emails in rows of paragraph elements. You can add/edit display conditions to only show fields based on specific conditions. If multi-select fields show values in comma-separated format.

If the registrant has left a field blank, on the email the particular field will be appear empty

In case of multiple tickets
You need to add Ticket name and Ticket amount merge tags within within the row element display condition
Before: {{#tickets}}
After: {{/tickets}}

How to use special links

Special links are pre-defined links that can be easily added to your email template. The steps to add a special link to your email template are the same as adding a merge tag.

The types of special links are shown in the below table:

Special link	Description	Used for
Go to event	Use this to add an event hyperlink to your email.	All users
Calendar invite link	Use this to add to calendar links for Apple, Outlook, Google, and Yahoo email. When a user clicks on any calendar invite link, it opens the Create Event page in the respective calendar.	All users
Edit registration details	Allows attendees or purchaser to edit registration details. Used mainly for registration confirmation email	Attendees
Modify registration details	Allows purchaser to edit registration details. Used mainly for registration confirmation email	Attendees
Unsubscribe email link	Mandatory link. An option for users to unsubscribe from Zuddl emails. You cannot save an email without this link.	All users
Pre-filled information in invite list	When an invitee clicks on the special link, they are taken to the event registration form where the invitee details (First name, Last name, and Email address) are pre-filled.
Venue location	Renders a hyperlink to the map. Works if you have added an Event venue to event.

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