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How to Troubleshoot Internet Bandwidth Issues

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Disable VPN

If you are on a VPN (Virtual Private Network) service, we highly recommend temporarily disabling it as VPNs can sometimes interfere with the platform's connectivity. To disable a VPN, follow these steps:
  • For Windows: Locate the VPN software in your system tray or go to Control Panel and choose to disconnect or turn off the VPN.
  • For macOS: Open the System Preferences > Network, and disable the VPN connection.
  • For mobile devices: Go to your device's settings, select Network or Connections, and disable the VPN.

Minimum bandwidth requirement

It is imperative to establish a stable internet connection to guarantee a smooth streaming experience. Your internet connection speed must meet the minimum bandwidth requirement of 5 Mbps.
You can use any online tool to test your internet speed, for example, Speedtest by Ookla.

Connect to a stable Wi-Fi or Hotspot:

If you are using Wi-Fi, please follow the steps below:
  1. Verify that your Wi-Fi connection is stable.
  2. If you are unable to connect to the internet, try restarting your router.
  3. If you are still unable to connect, contact your ISP (Internet Service Provider) for further assistance.
Meanwhile, consider connecting to the internet through your phone till we fix.
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