How to Create Add-ons for a Virtual Event in Zuddl

If your event has multiple sessions, add-ons allow you to efficiently allow your attendees to choose the desired session(s) in your event.

Creating Add-ons

The following steps show how to create add-ons from the Ticketing tool in your Zuddl organizer dashboard.

Prerequisite

Before you start creating add-ons, you must create a ticket.

Steps

Go to your Zuddl dashboard

1. Go to Registration > Ticketing > Add-ons.

2. Click Create Add-on. Enter the required details for the add-ons.

   

3. Enter the Add-on Name. This will be shown on the ticket purchase screen.
4. Enter the Description.
5. Specify the Total quantity of the add-ons available for the event.
6. Enter the Price for the add-on
7. Choose a Sales start on and Sales end on date using the date picker. You can choose a later date and time at which the add-on will be available.

8. Under the Applicable tickets, select the tickets from the dropdown for which the add-ons are applicable.
   
   

9. Under Session groups, toggle on Add sessions groups to this add-on. By adding session groups, you can bundle sessions together and allow users to choose sessions based on certain conditions.
   1. Click the Add session group button. This button is disabled until you toggle on Add session groups.
   2. On the session group details screen, enter the Group name.
   3. From the Condition to choose sessions dropdown, choose a suitable condition for the session group to be shown to users during add-on selection:
      • Exact number: Allow users to select a fixed number of sessions. Enter a specific number in the Enter a number field. 
      • Range: Allow users to select between a minimum to maximum number of sessions
        • Minimum no. of sessions: Enter a minimum number of sessions a user should/can select. For example, if you specify a minimum of 3 sessions, the user can't proceed with the add-on selection if they didn't select 3 sessions.
          
        • Maximum no. of sessions: Enter a maximum number of sessions a user should/can select. For example, if you specify a maximum of 3 sessions, the user can't select more than the maximum limit for sessions that can be selected.
          
          You can also specify the minimum number as 0 which would makes the session group as optional.

   4. Under the Sessions to include in group, click Select sessions.

      
      

   5. Select the checkboxes for the required sessions based on the dates.

   6. Click Add sessions. You can click Edit selection to modify the selection 

      
      

10. Now, click Create group. This creates a group with the added sessions. Similarly you can create more session groups.

    Things to remember:
    - A single user can't select sessions with conflicting time. Ensure that all your session timings and conditions match with each other.
    - Since registrants can select multiple tickets, different add-ons can be available with different ticket types, and based on the ticket selected per attendee

    
    

    You can Edit, Duplicate, or Delete a session group from the more options. A previously purchased session cannot be deleted from a session group.

    

11. To restrict the sessions added to any particular ticket type, select the required ticket type checkbox under the Restrict access for these sessions prompt.
    
    
    

12. Click Create add-on. This successfully creates an add-on and is added to the list of add-ons under Add-ons tab. The list shows the Add-on Price and number of Quantity sold.

    

Purchaser Flow

The workflow for a purchaser attempting ticket purchase for multiple attendees is shown below:

1. The user enters the form details and selects the number of tickets.

   

2. Optional. The purchaser add a coupon applicable to the add-on and clicks Continue. You can create coupons exclusively for adds-on from the Coupons tab. Learn how to create coupons. The coupons will be applied once the purchaser selects the required add-on.

   

   Note: Only one coupon can be applied to an order. So, if two coupons are applicable, one for tickets and another for add-ons, only either of the coupon can be used.

3. Adds all attendee details.

4. For the first attendee, in the Add-ons section, the purchaser can see only those add-ons that are applicable to the selected ticket.

   

5. Next, the purchaser selects the desired Add-on and selects a session.

   
   

   

   If there are multiple sessions in each group, it will be as shown below:
   
   

   
   

   Sessions can be selected based on the conditions set. A conflicting session can't be selected. If for a session, two people are trying to register for 1 seat at the same time, both people will be allowed to register as capacity can be increased by 1 seat.

6. Clicks Continue. This applies the add-on session access for the said attendee.

   The user can also remove the Add-on. If purchasing for multiple users, you can choose to apply add-ons for one attendee and not apply for another.

7. The purchaser can click the Next attendee button to select add-ons for multiple attendees in the same way.

   Selecting an add-on is an optional step that you can decide at an attendee-level. For example the purchaser can skip adding the add-ons for the second attendee. The same will be reflected in the order summary and the invoice.

8. The purchaser proceeds with payment. The Add-ons are shown in the order summary screen.

   

The purchaser can view the edit registration screen by clicking the Edit details option. They can view the tickets and add-ons in the list for each attendee. The purchaser cannot edit the sessions or tickets from this page.

Add-on settings

You can allow purchasers to modify the purchased add-ons and/or make new selections when they try to edit their registration.

To enable add-on modifications, you can make these settings:

1.  Enable 'Allow modification of purchased add-ons post-registration': This allows purchasers to change in the selected session within a selected add-on or unselect the selected add-ons.
2. Enable 'Allow purchase of new add-ons post-registration': This allows purchasers to select new add-ons even after the registration is complete.

Purchaser flow

1. On the edit details page, purchaser clicks the Modify add-ons button.
   
   
2. On Modify add-ons pop-up, purchaser can either click Select for new add-ons.
   
   
3. Purchaser can also click Modify to reselect sessions in an add-on.
   
   
   Purchasers can easily identify already purchased add-ons by the 'Purchased' label.
   
   
4. Once the changes are made, purchaser clicks the Save changes button and proceed to the payment.
   
   Once modified, modifier order email is sent to the purchaser