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4. Connect Zuddl Onsite App with your Printer
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6 mins read
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Previous step: Utility App Setup Guide
The Zuddl Onsite app lets you check in your participants at the event venue, and print badges for them.
Ensure that you have organizer or moderator access for the event and that registrations have started.
Ensure that the Onsite by Zuddl app is up-to-date, if it isn’t, please update/reinstall the app.
The printer and the device using the Onsite App must be connected to the same network. Ideally, the iPad/mobile should be connected to the router via WiFi, and the printer should be connected to the same router either via LAN or WiFi.
Install the Onsite by Zuddl app
- Download and install the Onsite by Zuddl app from the provided links. Install the Onsite by Zuddl App from Apple Appstore or Android Play Store.
- Log in to the app using your Zuddl account email and the verification code.
- Select your event from the list. All active events are shown in the Live tab.
- Here you can see the list of registered event participants. You can now check them in and print badges.
Connect to your printer
- Tap the gear icon located at the top right corner to open the settings page.
- On the settings page, click on “Select a Printer”.
- Ensure the printer is connected to the router and your mobile device/iPad is on the same network.
- You should see the printer listed with its IP address. Select the printer.
Select printer DPI
- After selecting the printer, choose the appropriate DPI for your printer. You will have two options:
- 203 DPI
- 300 DPSelect the DPI based on the printer you are using.
Confirm that the DPI setting in the Onsite by Zuddl app matches the printer's DPI. Using a different DPI setting can alter the font size.
The DPI value is typically indicated on the printer itself. Some printers have a QR code on the back; scanning this code will provide details about the printer’s DPI. Additionally, the DPI information would be available on the job order received with the printer.
Open the lead list and test-print some badges to ensure that the printers are working well.
Your printer is now set up, and you can start printing badges for your event.
If the app’s preview loads correctly but the print output is still unsatisfactory, restart the Onsite by Zuddl app and the printer.
If the app’s preview loads correctly but the print output is still unsatisfactory, restart the Onsite by Zuddl app and the printer.
If you still find trouble configuring your printer, contact the printer support services by scanning the QR code on the back side of the printer or you can get the contact numbers here. Alternatively, you can reach out to Zuddl support at support@zuddl.com.
