Category / Section
Frequently Asked Questions - Unassigned Tickets
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Updated:
- Are there features in Zuddl that do not work with the unassigned tickets feature?
Answers: 'Auto-fill form fields' setting and ticket approval step in the registration flow must be disabled or removed in order for the unassigned tickets feature to work. - What emails should I turn on before I get started with unassigned tickets ?
Answers: Along with the usual emails, you must also turn on 'Incomplete attendee registration', 'Ticket confirmation (Incomplete & unassigned registrations)', and 'Ticket confirmation' emails from the standard attendee emails. - Can purchasers buy unassigned tickets beyond the ticket capacity for an event registration?
Answer: No. If the unassigned tickets exceed the existing capacity, the organizer must increase the ticket capacity to allow ticket purchases. - Will any ticket conditions be applicable for unassigned, assigned, or assignment pending tickets?
Answer: Ticket conditions will be applicable for assigned tickets when the attendee is filling in details to complete registration - What will happen if the unassigned tickets go beyond the registration capacity?
Answer: The registration capacity does not get updated if the number of unassigned tickets exceeds the number of registrations. - If I duplicate the event with existing registration settings, will it also get duplicated?
Answer: The toggle states will get duplicated. Tickets do not get duplicated. - How will my reporting data be affected by the number of unassigned tickets for an event?
Answer: The reports will include the unassigned ticket data but with status. - How will data be passed to my Salesforce integration for unassigned, assigned, or assignment pending tickets?
Answer: Data does not get passed until the registration is complete. - Can you download tickets for incomplete tickets or unassigned tickets?
Answer: No, you can't download tickets for incomplete or unassigned tickets - Will my attendees with pending registration receive event reminders?
Answer: No. Not until the attendee completes the registrations - Can I refund an unassigned ticket or an assigned but pending ticket?
Answer: The organizer can do this. However, all tickets in the order have to be assigned. Even if one ticket in the order is unassigned, you can’t refund the order. - Can I cancel an unassigned ticket or an assigned but pending ticket?
Answer: The organizer can do this. However, all tickets in the order have to be assigned. Even if one ticket in the order is unassigned, you can’t refund the order. - Can I modify an order for assigned but pending registration?
Answer: The organizer must complete the registration and then modify the order. You can't modify it even if one unassigned ticket is in the order. - Can an assigned attendee edit a pending registration?
Answer: No, not until registration - Can the Registration pending reminder be sent for assigned but pending registrations?
Answer: Yes, it can be sent until registration is done. If a reminder email is scheduled but the person completes the registration, then the email is not sent to those registrants
