How to Create Custom Emails and Push Notifications for Audiences for a Virtual Event in Zuddl

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Zuddl lets you create custom emails and push notifications for specific audiences and schedule them to be sent at a suitable date and time.

To create custom emails and notifications:

Login to your Zuddl dashboard, and in the event setup, go to Communication > Custom.
Click the + Create new button.
On the Details page, do the following:
1. Enter a unique Communication name.
2. Choose Audiences from the dropdown list. The options include the Default audiences and custom audience groups. You can also include Invite lists as recipients for this communication, which you can create using the Audiences tool. Learn how to create audiences.
3. Choose a broadcast method. You can choose either or both of the two options - ‘Email’ and 'Push notification'.
4. Under the “When would you like to send this communication?” field, select either of the following options:
  1. Send now: To send the email immediately.
  2. Schedule for later: To schedule the email for a later date. You can choose a suitable date and time using a date picker. Depending on the event, your email would be categorized into pre-event, live event, or post-event.
  3. Trigger based: To assign a trigger that decides when the email is sent. There are six triggers that you can choose from:
  - Registration pending
  - Registration approved
  - Registration rejected
  - Ticket purchased
  - Event canceled
  - Attendee checked-in
5. Toggle off/on the communication status to turn the email inactive or active. This determines whether this email will be sent or not (defaults to on).
  
  Communication status toggle is only available for the Schedule for later option.
Now, click Proceed. This redirects you to the edit email flow. Learn how to edit your emails.
In the notification setup form, enter the Title (up to 50 characters) and the Message (up to 100 characters).
In Redirect to, choose what section of the app to redirect the attendee when they tap on the push notification.
You can further customize redirection for specific cases - redirect to specific session detail pages in the schedule, specific speakers in the speaker directory, or specific sponsors in the sponsor directory.
1. Sessions: In Redirect to, select Schedule. From the Select date dropdown, choose a date in the event schedule to filter sessions. You can now choose which session to redirect the attendee from the Select session dropdown.
  If no session is selected here, the attendee will be redirected to the Schedule page.
2. Speakers: In Redirect to, select Speakers. You can now choose which speaker to redirect the attendee from the Select speaker dropdown.
  If no session is selected here, the attendee will be redirected to the Speaker directory page.
3. Sponsors: In Redirect to, select Sponsor directory. You can now choose which speaker to redirect the attendee from the Select sponsor dropdown.
  If no session is selected here, the attendee will be redirected to the Sponsor directory page.
Upload an Image to include in the notification (supports JPG, PNG, or GIF files of 512 x 512 pixels).
Click Proceed. This redirects you to the review stage, where you can review the communication. You can go back to edit the email or the notification.
Click Save. This will trigger the email and add your email to either of the following lists about the timing of the event:
1. Pre-event: If the email is scheduled before the event date
2. Live event: If the email is scheduled during the event
3. Post-event: If the email is scheduled after the event date
  The ‘All’ tab shows the list of all Pre-event, Live-event, and Post-event.