Communication emails can also be managed centrally for a series. You can find all the available templates in Communication > Standard.
Here is a list of the available templates and their descriptions:
Email Type | Description | Default State |
Series Registration Confirmation | An action-based email is triggered when an attendee registers for the series from the landing page. This is a consolidated mail and contains information about all the ongoing and upcoming events/webinars in the series (including magic links if enabled). Only for attendees This email is not sent when you add an attendee from the organizer dashboard. | Off |
Series Invitation Confirmation | This email is sent when you add an attendee from the organizer dashboard. This is a consolidated mail and contains information about all the ongoing and upcoming events/webinars in the series (including magic links if enabled). | Off |
Series New Event Added | This email will notify attendees when you add a new event to the series. | Off |
Series New Webinar Added | This email will notify attendees when you add a new webinar to the series. | Off |
Registration Confirmation | This email is sent when attendees register for the event from the registration page | Off |
Event Invitation | This email is sent when participants are invited from the People section of this dashboard. | Off |
Registration Rejected | This email is sent to attendees when their registration is rejected. | Off |
Reminder ~ 7 Days to Go | This email is sent seven days before the event/webinar. Time-based trigger. Based on start date & time. | On |
Reminder ~ 1 Day to Go | This email is sent one day before the event/webinar. Time-based trigger.Based on start date & time. | On |
Reminder ~ 1 Hour to Go | This email is sent one hour before the event/webinar. Based on start date & time. | On |
Reminder ~ 5 minutes to Go | This email is sent 5 minutes before the event/webinar. Based on start date & time. | On |
Thank You for Coming! | This email is sent 2 hours after the event/webinar has ended. Based on start date & time. | Off |
We missed you at the event! | This email is sent two hours after the event's end time to participants who couldn't join the event/webinar. | Off |
Event canceled | This email is sent when the event/webinar has been canceled. | On |
We'll miss you at the event | This email is sent when an invitee declines an event invitation. | On |
Email behaviour scenarios
Case 1: When a person registers for a single event/webinar in a series, the series registration email shows only that particular event in the list.
Case 2: When a person registers for all events/webinars in a series, the series registration email shows all events/webinars in the list.
Case 3: If both case 1 and case 2 occurs one after the other for a single registrant (same email address), then the registrant receives the first email and then the second email.
All emails except top 4 series emails, can be considered as emails template. After an email template is edited (say, Registration Confirmation), all events/webinars added afterwards will show the updated email template in the event or webinar settings.
Google Calendar settings
If your attendees are using Google Calendar, the setting must always be From everyone, else the calendar block will not work.