How Cart Items are Calculated in Zuddl

The cart is where registrants store their items before purchase. This article explains how Zuddl calculates cart totals using ticketing features like discounts and coupons. Understanding these calculations will help you make the most of Zuddl's ticketing features. We'll cover all possible checkout scenarios and present cart calculations in easy-to-follow tables.

Adding a single ticket

Let’s consider the most basic scenario of a user buying two tickets for an event of a particular event type — ‘Early bird‘ for $ 100.

When the user adds one additional ticket type to the cart, a ‘Premium‘ ticket for $400, the total amount due for the user is the sum of all individual tickets.

Adding add-ons

Add-ons can be anything extra you wish to sell to your registrant along with event tickets, it could be exclusive access to a paid session, a free session, or even some event goodie. Learn how to configure add-ons.

So let’s consider that you created two add-ons in the dashboard; one is a ‘Certification session‘ of $ 200 and other an ‘Event goodie‘ of $ 100 for your registrants.

After the purchaser has selected the number of tickets for each ticket type and entered the attendee details, the purchaser proceeds to select add-ons for each attendee.

The cart calculation happens according to the add-ons selected for each attendee. The table shows the cart calculation when a purchaser selects add-ons for the attendees.

Note that the purchaser has selected add-ons for 3 out of 4 attendees, namely, Vishal Kumar, Amber Das, and Lee Sung, but didn’t assign any add-ons to Jack Wringer.

Applying discount/coupon - without stacking

Both bulk and bundle discounts can be applied to a single ticket type or to all ticket types, depending on how you configure it. Learn how to configure discounts.

In the following section, we will learn about the cases where stacking is disabled. When stacking is disabled, the system auto-applies the discount that gives the maximum value to the registrant.

Bulk discount - Percentage

A bulk discount is offered when customers buy in bulk or meet a minimum purchase amount. For instance, you created 2 bulk discount conditions: ‘Buy 2 get 15%’ and ‘Buy 2 get 10%’ on your Zuddl dashboard. Let’s consider you’ve configured a discount that gives Percentage discount instead of the ticket Amount.

For the discount criteria ‘If purchaser selects’ you’ve chosen ‘Early bird’ ticket type.

The cart calculation is as shown below:

As you can see from the table, only the maximum discount is applied to the Total cart amount. Lesser value discounts are not applied but are shown in the list of discounts.

Bulk discount - nominal

Let’s consider you’ve configured a discount that gives an Amount (nominal) discount instead of a Percentage.

For the discount criteria ‘If purchaser selects’, you’ve chosen ‘Early bird’ ticket type.

The cart calculation is shown below:

Note that, nominal discount is applied to only the the line item — Early bird tickets. Additionally, lesser value discounts are not applied but are shown in the list of discounts.

Discount amount greater than ticket amount

If the nominal discount offered is greater than the ticket value, after discount is applied on the eligible ticket value, the remainder of discount amount is applied to the next ticket types.

Bundle discount

Bundle discount is applied when customers purchase a specific combination or quantity of items together. Let’s consider a case where you’ve created a bundle discount Buy 2 get 2 free on the Zuddl event dashboard.

Unlike bulk discounts, where the behavior varies for nominal and percentage discounts, bundle discounts are always calculated at the line item level, not the cart level. So, the percentage and nominal discount amount will only be applied to the applicable ticket type.

Now, if the user adds four Early bird tickets, the bundle discount (Buy 2 get 2 free) will be applied, and the cost of 2 tickets(i.e. $200) will be discounted from the total ticket value.

If there are other discount conditions that offer lesser discount, they are not applied but are shown in the list of discounts.

Coupons - percentage

Similar to discounts, coupons can also applied to the entire cart amount or individual ticket types, based on how you configure it. Learn how to add coupons from your Zuddl dashboard.

Now, let's consider that you’ve configured a coupon NEWHERE20 eligible for all Premium ticket type. During registration, the purchaser after selecting add-ons, enters the promo code ‘NEWHERE20’ in the promo code text box.

The cart calculation changes based on the discount type used.

For percentage discount type, the percentage is calculated at line item- level (ticket-level).

Coupons - nominal

For nominal discount type, the discount is calculated at the cart-level.

Applying both coupons and discounts

If you have created multiple discounts and coupons, without stacking enabled, only one that offers the maximum discount is applied.

First, the line item discounts are applied based on the discount condition for the ticket type. Later, when the purchaser's cart is ready to be checked out, the purchaser enters the promo code, and the coupon discount is applied to the entire cart value.

Applying discounts & coupons - with stacking

The following sections explain the cart calculations when discount or coupon stacking is enabled.

Applying bulk discount - with stacking

If the stacking of discounts is enabled, all the created discounts get combined to give users the maximum discount. Learn how stacked discounts work.

In this example, since the purchaser has 2 early bird tickets in the cart, two discounts are eligible — Buy 2 get 15% and Buy 2 get 10%. Because you’ve enabled stacking for bulk discounts, both get added, and a combined discount percentage is applied.

Stacked coupons with stacked discount

When the coupon and discount have the stacked setting enabled, the purchaser can apply a coupon, and the discount will also be applied automatically.

For discounts, a nominal discount is applied, then a percentage discount is calculated.